Effective Date: 12-05-2023
Thank you for choosing The Conceptum! This shipping policy outlines the terms and conditions related to the shipping of products purchased from our website. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms stated below.
- Shipping Destinations: We currently offer shipping within India. If your location is not within our shipping range, please contact our customer support team for assistance.
- Processing Time: After receiving your order, we require 7-10 business days for order processing and verification. Please note that during peak seasons or promotional periods, processing time may be slightly longer.
- Shipping Methods: We offer various shipping methods to cater to your needs. The available options will be presented during the checkout process, and the cost and estimated delivery time will be provided for each method. Please select your preferred shipping method accordingly.
- Delivery Time: Delivery time is calculated from the date of shipment, not the date of order placement. The estimated delivery time will depend on factors such as the shipping method selected, the destination, and any unforeseen circumstances beyond our control, such as customs delays or weather conditions.
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and accessing the Order History section.
- Shipping Charges: Shipping charges are based on the selected shipping method, package weight, and destination. The shipping cost will be displayed during the checkout process, and you will have the opportunity to review it before finalizing your purchase.
- Customs and Duties: For international orders, please note that customs and duties may be applicable. These charges are the responsibility of the customer and will be determined by the customs authority of the destination country. The Conceptum is not responsible for any additional charges or delays caused by customs clearance.
- Shipping Errors and Damages: In the event that you receive a damaged or incorrect item, please contact our customer support team within [insert number] days of receiving your order. We will work with you to resolve the issue promptly. Please provide photographs and detailed information about the damaged or incorrect product to expedite the process.
- Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delivery delays or undeliverable shipments. The Conceptum is not responsible for packages that are returned due to incorrect or incomplete addresses provided by the customer. In such cases, additional shipping charges may apply for reshipment.
- Order Cancellations and Modifications: Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the checkout process. If you have any concerns or questions, please contact our customer support team as soon as possible.
- Lost Packages: In the rare event that your package is lost in transit, please reach out to our customer support team. We will initiate an investigation with the shipping carrier to locate your package. If the carrier is unable to locate the package, we will work with you to find a suitable resolution.